Consulting Service Offerings
Having started his career at Deloitte and engaged in independent projects over the past decade, Connor is experienced in delivering high-quality professional services. In all engagements, he focuses on impacting the company’s bottom line, ensuring a connection between product improvements and business outcomes.
Ensure Products Create Impact
Establish Product-Market fit by measuring and maximizing the impact that features create. This is done by driving user behavioral change connected to business outcomes. These services can be initiated at any point in the product development cycle and can vary from single sprint assistance through retainers to ensure continued progress.
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Feature Evaluation and Refinement
Whether your feature is still an idea or already launched, we will work together to form a solid definition of its intended impact and then create metrics to accompany it. With this new clarity, we will launch a test to determine the effectiveness of the feature and opportunities to improve it.
Metrics Impacted: Retention, CAC, and LTV
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Detailed Customer Profiles
Generate an understanding of the user outcomes your customers are willing to pay to fulfill through both direct interaction and establishing passive listening systems. This insight serves as the basis for the development of new features that drive real value.
Metrics Impacted: Customer Conversions and Satisfaction
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Establish a Home for All Insights
Together, we will lay the foundation for a centralized location to house all insights. Mixing resource development with change management entails not just creating a new structure but executing a campaign to get teams to adopt an evidence-based decision-making mindset.
Metrics Impacted: Operational Costs and Culture Ratings
Generative AI Design and Adoption
Gain a grip on this powerful new technology, whether that be through simple engagements to strategize how to intertwine it with your product roadmap or bringing Connor on to assist with the actual design and creation of new features along with training up your team on prompt development.
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Build AI-Enhanced Features
Get ahead of the curve by identifying opportunities to design and deploy AI-enhanced features. Any time users are expected to create or modify text or images, there is an opportunity to integrate Generative-AI. Together, we will spot opportunities and ideate ways to improve the experience.
Metrics Impacted: Funnel Completions and Usability Ratings
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Create Engaging Chatbots
Standing up a chatbot has become a simple task; building one that remains engaging and satisfies user needs is much more challenging. These engagements include the development of underlying frameworks to define the desired outcomes of bot interactions and prompt engineering to make it happen.
Metrics Impacted: Retention, Satisfaction, and NPS
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Adopt AI Tools to Boost Team Efficiencies
Users of Generative AI tools can see significant efficiency gains. Across your product team, there are opportunities to adopt these tools to deliver faster and better. Starting with the frequent use of ChatGPT for everyday tasks and then transitioning to finding and implementing targeted tools.
Metrics Impacted: Team Performance and Satisfaction